Conflict Resolution for Real Estate Professionals

Elective CPD | 7

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Course overview

Managing someone's largest asset often makes real estate an industry constantly subjected to dealing with stressful situations and conflict.

This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflicts or disputes of any size. You will learn crucial conflict management skills, including dealing with anger and how to provide necessary information in a way that does not inflame a client.

Effectively managing disputes and negotiating positive outcomes is a crucial tool for all real estate practitioners.

All real estate practitioners. For further information, please visit the DMIRS page.

  • What is conflict?
  • What causes conflict in the real estate environment
  • Creating mutual understanding and acceptance of listing and management authority
  • Using the Code of Conduct to:
    • create an atmosphere for neutralising emotions
    • setting ground rules
    • choosing the time and place
  • Applying best practice to facilitate conflict resolution
  • Stress and anger management techniques
  • Transferring knowledge from theory to practical application using real life scenarios

Approval code REIWA 670

* Please note you must be in attendance for the full duration of the course in order to be eligible for CPD points. If you are unable to attend on the day, or think you will be late, please contact us so we can advise you of your options.

Note: upon successful completion, Record of Completion will be issued within 14 calendar days.

Enrolment information

GST inclusive

Full payment of course fee is required, for all Registration and CPD courses, before you can be enrolled into a class or gain access to course learning materials.

Want up to 20% off training?

If you have five or more people from your office wanting to enrol in the same CPD course, you could be eligible for one of the following discounts: 
10% off - when enrolling 5-10 people*
20% off - when enrolling more than 10 people*
*conditions apply 

Did you know we can also come to you to deliver training?

Contact us on 9380 8285 to discuss your training needs and we can arrange training at a time and location suitable to you. 

If you withdraw from a course prior to commencement you may be eligible for a partial refund. Please read the refund and transfer policy before enrolling in this course.

Enrol now to complete your 3 point mandatory CPD

Keeping your qualification current and your knowledge up-to-date is very important.