What help and support will I get while training?

Throughout your training you will receive support from both the course co-ordinator and trainers and assessors. You will be supported in your learning in the following ways:

  • answering queries about assignment questions by phone, email or face to face
  • explaining assessment processes
  • arranging telephone coaching with a trainer
  • sending email announcements about courses
  • making appropriate arrangements for students with disabilities
  • organising assignments to be assessed in a timely manner
  • advising students of their results and any further required study or assessment.