Coaching your Clients with Emotional Intelligence

Elective CPD |  7

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Course overview

Consultation, compassion, involvement and the softer skills of selling are crucial when trying to meet the demands of clients during times of uncertainty and change. This session is designed to help you develop high levels of empathy and resilience.

Helping  clients manage their emotions while making life decisions at the same time requires a trusted coach and advisor who can help them navigate not only the decisions that need to be made but support them through a highly stressful and emotional time. 

All real estate professionals and support staff

  • Why emotional intelligence (EI) is important
  • EQi 2.0 scales and sub-scales
  • The benefits and science behind EI
  • How to apply EI to your real estate agency
  • Personality and communication styles
  • Uncovering areas of emotional conflict during a sales and buying process
  • How to provide constructive feedback to your sellers
  • Interpret and manage your own emotions at work
Conclude the day with some fun - simple strategies (which will have you out of your seat) that help to prevent burnout and stress

Accrues 7 Elective CPD points

Approval Code: REIWA 557

Enrolment information

GST inclusive

If you withdraw from a course prior to commencement you may be eligible for a partial refund. Please read the refund and transfer policy before enrolling in this course.

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Enrol now to complete your 3 point mandatory CPD

Keeping your qualification current and your knowledge up-to-date is very important.